Behind Every Successful Broker Is a Powerhouse Team: How Goodwin Supports Your Back-End Operations

At Goodwin Company, we’re more than just a platform—we’re your partner. While our technology is built to streamline every step of the charter workflow, our people work behind the scenes to make sure every trip, every quote, and every experience runs smoothly.

Here’s how our backend support helps brokers stay focused on what they do best: building relationships, closing deals, and growing their business.

‍Sourcing Support That Moves at Your Speed
‍Goodwin’s platform handles the heavy lifting when it comes to sourcing—moving quotes back and forth quickly, keeping things organized, and surfacing options that align with your preferences. But when the situation calls for urgency, our support team is ready to step in and push things forward. Need to know if an option is pet-friendly? Want to double-check if a quote from three days ago is still on the table? Trying to filter for just the right operator with specific standards or aircraft? We’ve got your back. Our team becomes an extension of yours. When you’ve got a sourcing strategy or a unique client need, we align with you to execute your vision and get the job done. If you’re racing the clock, we can help you hit the gas and find the right fit—fast.
‍Bottom line: We win when you win. That alignment drives everything we do.

‍Guest Services That Keep Trips On Track
‍Once the trip is booked, our Guest Services team steps in to manage the details—without ever stepping on your toes. We always take our cues from the broker. Whether you want us to run point on communications or just support in the background, we’re flexible and ready to help. Our trip pipeline ensures key actions happen at the right time based on how close the trip is to departure. We keep things moving behind the scenes so you don’t have to worry.

And here’s the difference: our Guest Services team brings an average of over a decade of private aviation experience to the table. That means we’re not just familiar with the process—we’ve lived it, and we know what it takes to get every detail right. From managing the operator relationship to handling passenger preferences and last-minute changes, we’re here to keep things seamless for you and your client.
‍The goal: Free your time so you can do more of what you’re great at—growing your business.

A True Extension of Your Team
‍With Goodwin, brokers don’t just get a smart, efficient platform. They get a team that understands the pressure, the priorities, and the pace of the business. We’re built to scale your operations—not get in the way of them. Whether it’s sourcing support or trip management, we step in when you need us most—and stay aligned with your goals from start to finish.

Let’s make every trip effortless—together.