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Account Manager
This role is focused on relationship depth, proactive support, and strategic growth. You’ll partner closely with internal teams to ensure brokers have what they need to succeed with fast responses, actionable insights, and a product that works the way they do.
cITY
Remote (US)
Category
Development
Job Level
Senior
Employment Type
Full time
Job Responsibilities
What You’ll Do
- Own a portfolio of broker relationships, acting as their go-to resource from onboarding through growth.
- Deliver a smooth, high-touch onboarding experience for new brokers.
- Monitor broker activity and performance, surfacing insights and offering support before issues arise.
- Act as the first line of response for broker needs, questions, or escalations.
- Collaborate across internal teams (Sourcing, Guest Services, Product) to ensure a seamless broker experience.
- Help shape and refine success processes as we grow by bringing ideas, not just tickets.
Job Requirements
Requirements
- 10+ years in account management, customer success, or client services.
- Strong relationship-building skills and a proactive mindset.
- Clear, confident communication
- Experience with CRM tools and operational platforms.
- Comfort in a fast-moving, high-expectation environment where priorities shift fast.